Zune 80 Update
I received my replacement Zune 80 yesterday after having sent in my original for repair about 5 week back. My first Zune became unresponsive and I was no longer able to access the media on the device or connect it successfully with my Vista PC. I went through the whole process with Zune support on reinstalling the Zune software and trying to do a hard reset on the device to no avail.
My replacement device, only being a day old, is now having issues with the battery losing its charge so I now have to send this new device in once again, and then wait for this repair process to repeat itself. Given my experience with this device, it is hard to fully recommend it. Apparently it suffers from various hardware issues such as the aforementioned ones which have kept me from utilizing the device for the past several weeks.
My initial device, before it failed, worked perfectly and I was more than satisfied with its ability as a media player. I used it daily for my media needs. It is unfortunate that I have since had to deal with device issues and multiple calls to Zune support, spending hours on the phone, and waiting weeks only to encounter a new problem with a different device.
Customer service over the phone has been adequate, though time consuming, but unfortunately having to wait for an extended period of time only to have received another faulty device, is most frustrating. So my original enthusiasm for the Zune brand has now become quite tarnished, as a result of my experiences.
Currently, I am again waiting to return ship my Zune and start again the process of waiting to receive another device, one that I hope will function properly. I was informed that given my replacement device was defective that my repair request should be fast tracked, which would be wonderful.
In reading the forums on zune.net I know that I am not the only one who has experienced difficulties with their Zune’s and can of course be understanding to a point, as things do break, even repeatedly. My intent with sharing this is to help inform of the potential short comings of the device, and partly to vent my frustration. I do like my Zune and I feel it is a very capable media player, so I am hoping for better luck the third time around.
If you do have any questions or have had similar experiences please do share them in the comments.
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Related Entries: Back to the Social with my Zune, New Zune 80, Electronics Are Fun, The New Xbox Experience Review,
September 19th, 2008 at 9:12 am
In response to Bhaskar:
I don’t think the Zune software was ever really meant to work the way you want it to. It’s sync based, so whatever is on the computer is on the device. You can, in fact, turn off the auto syncing and then everything will stay, but moving everything to a portable device seems like a REALLY bad idea. Even if you had a reliable player, carrying a lot of data on something portable is not a good idea unless you have a reliable backup.
December 25th, 2008 at 4:23 pm
I just got the Limited Edition red Zune for Christmas,(TODAY), and as soon as I plugged it in and attempted to update the zune software, it died.
My Zune has been restarting ALL morning, and this is the first day I’ve had it!
The reason I asked for a new Zune for Christmas was because my old zune began doing the same exact thing.
What is that?!
I’m furious.
And I hate the iPods.
In my opinion, the Zune is the superior choice, but ever since the 3.0 software came out, it’s terrible!
I’ll remain loyal to the Zune, but I’m really upset that it’s not working.
December 26th, 2008 at 12:33 am
Liv, I wish I could be of some help, but I have not experienced any issues with the 3.0 software as you have described. My best suggestion would be to contact Zune customer support and see what they have to say. If your other Zune was experiencing the same issues, then perhaps you have a bad installation of the software that is causing issues with the Zune Firmware on the device itself. Best of luck and I hope you are able to get things working again soon.
December 31st, 2008 at 11:25 am
[...] Zune 80 Update : ChrisAllenSite.com … Zune support on reinstalling the Zune software and trying to do a hard reset on … constantly prompt me that a hard reset is required due to device error … [...]